Customer Help
Reach out for any assitance or questions.
Email us for questions or inquiries: [email protected]
Common purchase queries answered
Orders and Shipping
Thanks to our Seamless Supply Chain, orders typically ship within 1-2 business days. Delivery time depends on your location and the payment method chosen at checkout, generally arriving within 3-7 business days once shipped.
You can create an account by clicking the “Sign Up” or “Create Account” link in the top navigation bar of our website. You’ll be asked to provide an email address and set a password. Accounts are manually approved by our team.
You can update your saved addresses anytime by logging into your account and navigating to the “Account Settings” or “Address Book” section. For an active order, please contact customer service.
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. You can use this link to view real-time updates on your package’s location.
Yes. We consolidate items whenever possible to streamline logistics and reduce shipping costs. If your order requires multiple packages for size or inventory reasons, we will notify you and provide separate tracking numbers.
If you need to swap an item
Returns and Exchanges
Due to the sensitive nature of our products and strict requirements for cannabis sales, all sales of consumable cannabis products (flower, edibles, vapes, etc.) are considered final. We cannot accept returns if you change your mind or dislike a product. We only accept returns for specific, unavoidable exceptions:
Defective or Damaged Product: E.g., mold, unsealed packaging, or a non-functioning accessory.
Product Received in Error: You received an item that does not match your order.
Official Product Recall.
Our Operations Team works to ensure 100% accuracy, but errors can happen. If you received the wrong item, please contact our Customer Support Team immediately (within 48 hours of delivery). The product must be unopened, sealed, and in its original packaging to be eligible for an exchange or credit.
Our Seamless Supply Chain includes secure, discreet packaging to prevent damage. If your product is defective (e.g., broken container, mold, or a faulty vape cartridge), please contact Customer Support immediately (within 48 hours of delivery). Provide your order number and clear photos of the damage. We will investigate the issue and authorize a replacement or credit for eligible products.
Do not mail any product before speaking with a Customer Support Agent. All returns must be pre-authorized and handled according to specific company guidelines. Your Customer Support Agent will provide you with the necessary instructions and documentation once your return is approved.
You can reach our dedicated Customer Support Team via:
Email: [email protected]
Please have your Order Number ready to help us provide you with the fastest and most efficient service.
Please contact Customer Support immediately via email. If the order has not yet been processed for shipping, we can update the address. If the order has already shipped, we are unable to redirect it, and you may be responsible for any resulting delays or package issues.
We strive for rapid processing to ensure quick delivery. however, we like to offer flexible ordering for customers at request. Otherwise, order cancellation or modification is only possible for a very short window (typically 1 hour) after the order is placed, and only if the order has not yet been processed for shipping. Please contact Customer Support immediately via phone for the fastest service.